Facebook

Market Specialist, Market Operations, Portuguese

Facebook

September 15, 2021

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.Within Global Risk Operations, Market Operations goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Portuguese market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This position is full time and is based in our Dublin, Ireland office.
  • Use market specific knowledge to provide signals and insights to manage response to high risk events, monitor virality of potential harmful content and spot and scope scalable solutions to improve the support of our community of users in Brazil.
  • Collaborate with cross-functional teams on escalations and response to crisis, looking for opportunities to improve our processes and tools.
  • Be an advocate for our community of users, making recommendations of improvement opportunities related to workflows, operational guidelines, policy and our Community Standards to improve user experience in the market.
  • Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
  • Analyse key metrics to improve our operational performance.
  • Independently deliver solutions involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams.
  • Bachelors Degree or 3 + years of professional experience within an operations environment
  • Fluent written and verbal communication skills in English.
  • Fluency in written and conversational Portuguese, demonstrable ongoing connection with the community in Brazil and detailed knowledge of its culture and common practices.
  • Educational background in Security and Intelligence, Risk Management or related field.
  • Experience in Intelligence analysis, including experience working in local agencies and government, think tanks and the private sector.
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.