Etsy is the global marketplace for unique and creative goods. We build,power, and evolve the tools and technologies that connect entrepreneurswith buyers around the world. As an Etsy employee, you’ll tackle uniqueproblems alongside talented coworkers committed to Keeping Commerce Human.We're large enough that you'll focus on meaningful, complex challenges, butsmall enough that you can make a rewarding impact.
We are seeking a forward-thinking, organized, and friendly Workplace Experience Manager to join our Hudson office. It’s an exciting time for the Workplace Experience team! We are rethinking activities and functions across Etsy and investing in new norms and practices related to our plans for How & Where We Work. Your role will be defined by critical thinking coupled with operational work and will involve collaboration with multiple partner teams.
In this role, you will autonomously supervise the day-to-day operations of our Hudson office and craft the programs, projects and events that create our inspiring culture. You’ll be a poised and decisive self-starter who uses Etsy’s values and mission to drive decision-making. You will juggle multiple simultaneous projects, advocate for the needs of your office, and be willing to roll up your sleeves and pitch in to support our services, programs, and partner teams. Of course, you’ll do all of this while conveying a cheerful, positive, and calming attitude.
This is a full-time role based in Hudson and reports to the Director, Workplace & Employee Connections. While we offer flexible workplace policies that enable our employees to work from home, this role requires you to be in the office, with occasional allowances to work from home.
About The Role
In this role you will:
Autonomously lead Workplace programs and services for our Hudson office population, including establishing and executing systems and processes for facilities operations, inventory, etc; supervise cleaning, security, and other operational support for the office, including sustaining positive relationships with our suppliers, service providers, and vendors
Supervise onsite Workplace team, including a Workplace Tech, and oversee contracted staff who provide cleaning, security, and other operational support services for the office, including sustaining positive relationships with suppliers, building management and other service providers and vendors
Proactively identify areas for operational efficiency, surface issues with a solution-minded approach, and implement impactful changes, many of which will involve partnership and collaboration with cross-functional teams, including Finance, HR, Internal IT, Legal, etc
Collaborate on space planning and desking solutions as we plan for office reentry and visitor access
Establish and maintain relationships with local leadership and partner with them to articulate future plans and implement global Workplace policies and processes
Organize and champion Employee Connections offerings and contribute your voice to our global strategy for these programs
Share responsibility for our budget, build and sustain positive relationships with suppliers and vendors, and make purchases informed by our Mission and Guiding Principles
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.
Ideally you'll bring:
Proven experience with project, people and/or office management
A high degree of flexibility in the face of change, an ability to deliver high-quality work in a fast-paced environment
Proven success with simultaneously balancing long term projects and daily tasks
Strong problem solving and decision-making skills
The ability to be proactive and work autonomously, and also to collaborate with a team
A cheerful disposition, a sense of humor, and capacity to remain calm under pressure
Excellent verbal and written communication skills, and a superpower for organization
Experience with Mac products and Google Workplace, bonus points for experience with ZenDesk
Ability to tackle the physical aspects of organizing and running an office
A trust in and commitment to Etsy’s vision, mission and values.
Additional InformationWhat's Next
If you're interested in joining the team at Etsy, please send a coverletter and resume telling us why you'd be right for the position. As you'vehopefully seen already, Etsy is a place that values individuality andvariety. We don't want you to be like everyone else - we want you to belike you! So write to us and tell us what you're all about.Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makesus a more relevant, more competitive, and more resilient company. Weencourage people from all backgrounds, ages, abilities, and experiences toapply. Etsy is an equal opportunity employer. We do not discriminate on thebasis of race, color, ancestry, religion, national origin, sexualorientation, age, citizenship, marital or family status, disability,gender, gender identity or expression, pregnancy or caregiver status,veteran status, or any other legally protected status. We will ensure thatindividuals with disabilities are provided reasonable accommodations toparticipate in the job application and interview process, to performessential job functions, and to receive other benefits and privileges ofemployment. While Etsy supports visa sponsorship, sponsorship opportunitiesmay be limited to certain roles and skillsets.For U.S. roles only:
Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.