Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
This is a full-time position located (eventually) in Brooklyn, New York, reporting to the Senior Product Research Manager.
About the Team
Etsy’s Product Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.
About the Role
As a UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.
You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methods. You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!
Your day-to-day might include:
Partner with product managers, designers and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
Educate stakeholders on accessibility best practices and implement accessible recruitment panels and testing methods to scale the work across Etsy
Conduct on-site, remote, and in-field user research studies with Etsy buyers and sellers
Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
Manage third-party research vendors (e.g., research agencies, moderators) as necessary
Promote proven user research methodologies across the company
Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
Can demonstrate an in-depth understanding of a range of user research methods and a deep understanding of modern trends in Web and app design
Have approx. 3+ years experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
Have familiarity with and interest in digital advertising products, preferably in a marketplace context
Experience leading research at different parts of the product development process, from discovery to delivery
You are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
You are ambitious, meticulous, and able to manage multiple projects at a time
Experience with SQL, Qualtrics, remote testing tools, or experiment design a plus
*What's Next*If you're interested in joining the team at Etsy, please send a coverletter and resume telling us why you'd be right for the position. As you?vehopefully seen already, Etsy is a place that values individuality andvariety. We don?t want you to be like everyone else ? we want you to belike you! So write to us and tell us what you?re all about.
*Our Promise*At Etsy, we believe that a diverse, equitable and inclusive workplace makesus a more relevant, more competitive, and more resilient company. Weencourage people from all backgrounds, ages, abilities, and experiences toapply. Etsy is an equal opportunity employer. We do not discriminate on thebasis of race, color, ancestry, religion, national origin, sexualorientation, age, citizenship, marital or family status, disability,gender, gender identity or expression, pregnancy or caregiver status,veteran status, or any other legally protected status. We will ensure thatindividuals with disabilities are provided reasonable accommodations toparticipate in the job application and interview process, to performessential job functions, and to receive other benefits and privileges ofemployment. While Etsy supports visa sponsorship, sponsorship opportunitiesmay be limited to certain roles and skillsets.