Etsy

Product Design Director, Buyer Promise

Etsy

February 23, 2021

Brooklyn, NY 11201, US

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job Description

What’s the role?

2020 has brought a dramatic acceleration, shifting consumer behavior from offline to online ecommerce at a record pace. And with that, Etsy is seeing a large influx of new and returning customers, prompting a renewed promise to our buyers for transparency, reliability and service. This role has the opportunity to reshape how we fulfill those customer promises across our marketplace through improved experiences in shipping and delivery, customization and made-to-order goods, and issue resolution.
You’ll be a key advisor to the executive teams, helping them to assess the fulfillment space and see opportunities to better serve our customers and driving deep behavioral change. Additionally, you’ll be a catalyst for forging new relationships and collaboration across product groups. You’ll lead a high-performing design team and create paths for them to scale capacity and advance the product experience boldly, by strategically positioning them for partnerships and growth opportunities.
For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
Qualifications

What’s product design like at Etsy?

Typically, product designers at Etsy work in a squad with a product manager, 3-7 engineers, researcher and analyst. Together they drive their own part of Etsy, deliver solutions to complicated problems and get feedback directly from customers. Directors oversee a portfolio of opportunity areas, and each area is driven by product managers and squads.

Day to day, it looks like:


  • Crafting your product group’s strategic roadmap, informed with insights and opportunities, through collaboration with cross-functional peers

  • Leading a high-visibility, cross-functional program from a customer perspective, managing relationships and collaboration across product groups

  • Dedicating time to mentor, coach and sponsor managers and skip-level reports

  • Facilitating continuous learning and improvements, both of designers' careers and product work through launching experiments and iterating

  • Thinking about and improving/documenting processes for your team and the design organization

  • Recruiting, hiring and onboarding outstanding design talent


Director level at Etsy means:


  • You raise the design bar by leveling up design skills across all of Product Design and giving direction to designers within your team

  • You have experience using data and research to inform decision making and measuring outcomes

  • You can propose new, high-impact product initiatives and align the group around a vision and approach, all while taking into account capabilities and limitations of our product

  • You have a track record of leading through ambiguity and collaborating with research, analytics and engineers in a continuous delivery environment

  • You embody design quality, understand what success looks like in the ecommerce space and know how to shepherd execution to launch impactful experience change

  • You can think at a system level and improve how squads work with our design system

  • You regularly make use of your soft skills to persuade and build alignment: listening, consensus-building, decision-making

  • You spend time providing leadership and mentorship to managers and recommend new methodologies and approaches for design

  • You play a lead role in forecasting, hiring, onboarding, and improving our team’s culture and engagement


Qualities we value in designer leaders:


  • Effective articulation of ideas, strategy and design solutions

  • Expressing feedback with kindness and candor

  • Creation of psychologically safe spaces for idea sharing, coaching and mentorship

  • Tolerance for ambiguity and healthy curiosity

  • Translation of quantitative & qualitative insights into design decisions

  • Contribution to our culture: motivation, optimism, quality, integrity

Additional Information

What's Next

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.