Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
We're looking for a Manager to lead the Vendors and Partnerships team on Trust & Safety, championing the strategy and management of our third-party vendor relationships.
As the Manager, Vendors and Partnerships you will be the senior point of contact for Trust & Safety’s third-party relationships, including tooling vendors and our third-party partners, developing a nimble strategy to support the scaling of the organization’s work. Do you have exceptional relationship management skills, experience scaling programs to pace with organizational growth, experience with vendor oversight and budgets? This might be a great match!
This is a full-time position located (eventually) in our Brooklyn, NY or Hudson, NY office, reporting to the Senior Manager, Trust & Safety Enablement and Outsourcing. We offer flexible workplace policies that can accommodate work from home candidates who are comfortable traveling to an office location 2-3 times per week. We’re also open to remote hires within all U.S. states except Hawaii and Alaska. Candidates will be expected to work ET hours.
For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
About the Role
In this role, you will:
Supervise a portfolio of third-party vendors comprising an annual $10 million budget, including business-critical tooling providers
Manage at least 2 direct reports, mentoring them on goal setting, work prioritization and career development, and building alignment with leadership on the team’s behalf
Lead a team responsible for managing functions such as: third-party Enablement, contract discussion and negotiation, and budget adherence
Develop a partnership strategy in consultation with senior leadership: resolving staffing needs, negotiating with vendor partners, directing workforce management, and adhering to Etsy best practices
Accountable for vendor scorecards, which rate success on critical metrics such as SLAs, agent quality, and operational performance
Collaborate with operational team leads to successfully implement third-party tools as part of product solutions
Act as the point of escalation for high priority incidents involving vendor partners
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Ideally, you'll bring:
4+ years of people management with a demonstrated ability in vendor management, preferably in the trust and safety industry
Experience managing budgets or using data to inform workforce management decisions
Experience mapping and tracking performance KPIs, and using metrics to measure SLAs
Comfortable leading in a highly collaborative, cross-functional environment
Comfortable providing and receiving feedback as an everyday practice
Ability to maintain composure and optimism in high stress situations
Outstanding communication and social skills, with the ability to influence multiple partners at various levels and subject areas
Excellent written and presentation skills
A trust in and commitment to Etsy’s vision, mission and values
If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.