Director of Product, Buyer Engagement


April 8, 2021

Brooklyn, NY 11201, US

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job Description
We are looking for a high-impact product leader with deep experience in digital product management (across web and native platforms) to lead a team of Product Managers responsible for creating successful outcomes for our buyers and the business.
As a Director of Product Management focused on buyer engagement you will be responsible for creating strategies and team cultures that result in exceptional experiences that bring buyers back to Etsy more often. In this role you will define product strategies and high-level roadmaps that create focus for multiple product development squads, collaborate with other product groups and functions to deliver sustained, scalable value for our business and our customers, and be accountable for important business metrics.
About the team
Teams focused on the buyer experience are responsible for building and iterating on products across our website and app that help nearly 70 million customers make confident purchasing decisions, and bring them back to Etsy more frequently. With over 80 million items offered by 3.7 million sellers, the group brings value to our buyers, sellers, and Etsy by balancing data, qualitative research, experimentation, and iteration with e-commerce best practices to solve exciting challenges posed by operating at scale.
About the role
As a Director of Product Management at Etsy, you will:
  • Set the product strategy and prioritize focus areas to ensure product development squads create successful outcomes for our customers and the business
  • Define frameworks and metrics that enable teams to measure progress towards their goals.
  • Work closely and collaboratively with leaders across other functions (including engineering, marketing, insights/analytics, and design) to realize the full potential of our product development investments.
  • Coordinate with other Product Management and Product Designer leaders to ensure the overall user experience is cohesive and consistent.
  • Develop the skills and careers of the product managers on your team through constructive feedback, mentorship, and coaching.

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
Ideally you'll bring:
  • 8+ years of operational product management experience working in a collaborative, cross functional environment.
  • Successfully led and developed a team of product managers, and can work effectively in a matrixed organization structure.
  • Excited and passionate about solving complex consumer-facing problems, developing strategies and roadmaps, and executing those plans to create value for our business and customers.
  • Experience focusing on customer retention metrics and developing products that have successfully impacted them.
  • A natural collaborator and communicator who knows how to drive decision-making.
  • A track record of building positive relationships with people and teams across a broad, diverse organization.
  • Experience collecting and using qualitative and quantitative data to make decisions, paired with a sense for when and how to balance data with intuition when necessary.
  • A passionate member of the Etsy community and someone who believes in Etsy’s vision, mission and values.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.