eBay Inc.

Director of AI Initiatives

eBay Inc.

July 21, 2021

We Empower People and Create Economic Opportunity
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.
eBay’s strategic vision is to become the best global marketplace for buyers and sellers through a tech-led reimagination of the company. Looking for a purpose-driven company that puts the customer at the heart of everything? A culture that encourages people to think big and be curious, to act with urgency and integrity and to be fearlessly inclusive? That’s who we are. If this sounds compelling, join eBay!
The opportunity
Core AI is looking for a highly analytical process engineering leader who will drive the operational transformation of eBay towards an AI-first company. The Director of AI Programs will be accountable for the operational constructs, organizational alignment, and process optimization for eBay’s new AI strategy as part of our Tech-Led Reimagining. This role will be a champion of operational excellence in how we build AI products at eBay across the entire company.
As part of eBay’s tech-led reimagination, the new Core AI organization is the central driver of the company’s overall AI strategy. As such, this is a critical hire for the Product and Technology leadership teams. Reporting to eBay’s Chief AI Officer, this role will deliver on cross-company process optimization and portfolio management; drive complex initiatives with many partners and matrixed functions; and build from scratch horizontal structures that enable development and implementation of a company-wide AI strategy.
Key responsibilities:

  • Engage at a deep level across various product teams to understand operating challenges and formulate solutions for process improvement and operational excellence

  • Build the capabilities, systems, and processes needed for teams to deliver bottom-line results with an aim to ensure those results will be sustained.

  • Formulate plans for delivering integrating horizontal capabilities across business domains, transforming the way in which they deliver value with AI long-term without interrupting their ability to deliver day-to-day short-term results.

  • Lead planning and roadmap development for Core AI initiatives.

  • Manage more junior engagement managers, guiding their delivery excellence

  • Act as a company-wide resource and inspiring leader on process optimization and operational transformation

  • Partner with the Core AI Leadership Team in the development of internal platforms and capabilities, as well as customer-facing products, that set a new user experience benchmark for interactive online shopping.


  • 10+ years in business process optimization in finance, human resources, IT, or customer services across any industry (eCommerce preferred)

  • Strong experience driving large transformation programs crossing multiple functions, such as tech transformation initiatives and post-merger integrations

  • Experience driving transformation initiatives related to artificial intelligence, large-scale data, and analytics

  • Experience setting up innovation frameworks, incubators, and centers of excellence within a large complex corporate environment

  • Knowledge of continuous improvement tools and techniques such as six sigma, enterprise cost reduction, shared service model design and implementation

  • Strong experience leading complex cross-functional initiatives crossing organizational boundaries and incorporating multiple separate products and capabilities

  • Strong experience formulating success criteria, critical metrics, and OKRs, as well as effectively communicating those to senior leadership

  • Experience managing external vendors and 3rd-party partners

  • Excellent partner management skills

  • Experience managing process optimization engagements at a top consulting firm preferred

  • Skills to communicate complex ideas effectively

  • Experience leveraging technology to increase efficiency, reducing costs through automation, solutions implementation a plus

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.