Deloitte

Manager, Immigration Experience

Deloitte

September 15, 2021

Manager - Immigration Strategy
The Immigration Strategy Manager will be responsible for managing strategic decision making for Deloitte's internal and external immigration processes, policies, and protocols that may include Non-Immigrant Visa (NIV) and Immigrant Visa (IV) related programs and projects across all business areas. In this role, the Immigration Strategy Manager will also drive projects and support the design and implementation of transformative solutions, as well as leverage data to actively identify opportunities to improve the efficiency and effectiveness of immigration programmatic delivery in close partnership with Deloitte's Office of General Counsel and our vendors
  • Own and maintain accountability for leading workstreams related to visa processes and ensure regulatory requirements, business needs, and operational goals are achieved
  • Lead projects and teams to manage systems, operations, and deliver processes with quality and efficiency to meet internal and external compliance requirements
  • Mentor and coach other Immigration team members
  • Manage performance and development for assigned team members
  • React quickly to rapidly changing conditions and manage workload and team resources to meet evolving needs and business conditions
  • Develop end-to-end process solutions that align with program strategy and drive continuous program improvement to meet evolving client needs, business priorities, and regulatory changes
  • Consult and collaborate with internal and external stakeholders across all levels to identify pain points, risks, and opportunities to inform program/process design
  • Direct and oversee reporting, analyze data, and generate insights and recommendations to enable strategic business decisions that align with business and talent priorities and goals
  • Identify and assess immigration program trend impacts and provide strategic recommendations
  • Partner with internal team, functional Talent, and business leaders to mitigate risk, remediate issues and escalations, and manage programmatic changes based on legal guidance of outside counsel
  • Create and deliver communications including leadership and programmatic updates, to provide clarity regarding immigration programs and processes, and optimize the immigration experience
  • Define and manage measurement strategy and related processes to ensure quality and compliance standards are maintained
  • Partner internally, and with external teams, to leverage and advance technology enabled solutions

The team
The Immigration Strategy Team is part of the Talent Immigration organization of Deloitte Services LP. This team is responsible for the strategic oversight of visa operations including program management, strategic projects and enhancements, and initiatives related to internal and external visa compliance requirements that enable the Talent Immigration team to provide immigration services to foreign nationals of Deloitte U.S. Firms with quality, efficiency, and effectiveness.
Qualifications
Required:
  • Minimum 6 years of related professional experience with a minimum 5 years of related immigration experience or minimum 5 years of Deloitte program leadership experience
  • Bachelor's degree or equivalent preferred
  • Ability to lead high impact programs, projects, and initiatives, including the ability to delegate and leverage capabilities to lead teams effectively
  • Ability to define, articulate, and implement strategies and goals
  • Ability to work independently and with teams on a variety of complex projects in a high volume, fast-paced environment and effectively manage change and disruption
  • Excellent verbal, written, and interpersonal communication skills and the ability to partner effectively with stakeholders at all levels, both inside and outside of Deloitte
  • Agile mindset with the ability to adapt, lead through change, and manage ambiguity
  • Strong critical thinking skills and innovative problem-solving
  • High initiative and self-direction
  • Courage and creativity, with demonstrated willingness to accept new challenges
  • Experience working with a virtual workforce across the U.S. and India to meet the needs of the business/client
  • Strong competency in core professional skills; in particular, attention to detail, responsiveness, follow-through, flexibility and initiative,
  • Strong proficiency with Microsoft Office applications (Excel formulas and pivot tables, PowerPoint), Service Now proficiency preferred