Internal Client Services- Operations- Manager- Security


July 22, 2021

Company Description

is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at
About the Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.
Rewarding career opportunities are available in:
  • Human resources
  • Information technology
  • Marketing and Communications
  • Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Main Purpose of Job
  • To manage the team/s within sphere of responsibility in the effective delivery of services to the business.
  • To establish overall operational responsibility for the Firm’s security initiatives. To direct and manage the implementation of policies and procedures designed to minimise the risk of Deloitte’s employees, senior executives and physical assets from harm, loss and/or compromise as a result of dishonest, criminal and/or inappropriate acts

Job Description

Key Performance Area

Strategic Impact
  • Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
  • Manages the implementation of the strategic imperatives in line with service area strategy relating to:
    • Implementation of change initiatives within designated area/s
    • Management of the implementation of plan on a day-to-day basis with team
    • Monitoring skills level in team relating to required outputs, assisting as necessary
    • Clear and regular communication with superior and team on implementation status
  • Builds professional relationships within service line/s to understand business needs in area/s of responsibility
  • Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Differentiators for this specific role
  • Managing the Firm’s physical security across all Offices;
  • Manage and guide the Firm’s physical security protection (guards)
  • Manage the Firm’s service level agreements with security services providers;
  • Implementing, and maintaining physical security processes, practices, and policies throughout the organisation in order to reduce risks, respond to incidents, and limit exposure and liability;
  • Investigate and act against any form of malicious / criminal activities against the firm i.e. fraud, industrial espionage, theft, intellectual property theft;
  • Provide reports and recommendations concerning any malicious act or incident affecting the safety and security of Deloitte’s employees, physical assets;
  • Identifying areas of risk, and developing a cohesive proactive strategy to mitigate and reduce those risks;
  • Creating a process of regular periodic review and evaluation of organisational preparedness;
  • Assist the Occupational Health and Safety teams in the event of an incident and ensure that the physical security controls are not compromised as a result of an incident i.e. emergency evacuations should have compensating controls to limit any form of damage;
  • Maintaining a current knowledge base of industry standards and applicable laws and regulatory requirements;
  • Planning and implementing site security, operations, and activities to ensure protection of executives, employees, customers, and visitors, as well as physical and information assets, while ensuring optimal use of personnel and equipment Prepare responses to Adhoc requests from DTTL
  • Prepare quarterly management representation letter submission
  • Prepare Annual and calandarised Africa plan submission
  • Prepare Africa Preliminary plan submission
  • Prepare Standard days template
  • Ensure that Member firm insights by service lines are submitted
  • Submit Global Client Intelligence (GCI) report
  • Compile prelim calculations based on budget revenue
  • Compile final calculations - Based on final revenue less internal rev eliminations


Minimum Qualifications

  • Security Management Diploma

Desired Qualifications
  • Postgraduate qualification (relevant to Service Area / Business Management, etc.)
  • Security Management Diploma, Criminal Justice, or similar is a minimum, or internationally recognised industry certifications and expertise in security related disciplines.

Minimum Experience
  • 2 to 5 years’ working experience within the relevant function

Desired Experience
  • Successful record of accomplishment over a minimum period of 10 years in Security or Risk Management capacity with strong interpersonal experience.
  • Extensive knowledge of physical security risk management.

Additional Information

Leadership / Behavioural Capabilities

Living our Purpose: Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence: Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive: Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction: Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development: Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities:

Knows the business and industry: Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results: Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects: Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems: Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk: Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity: Is adaptive and flexible in the face of change and ambiguity

  • Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.