Premier Helpdesk Support Agent
Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.
Join us to do the best work of your career and make a profound social impact as a Premier Helpdesk Support Agent on our Premier Helpdesk team in the US.
What you’ll achieve
The Americas Premier Help Desk provides technical assistance to internal and external customers for their Premier Page. Premier Pages offers corporate customers a customizable dell.com website unique to their company. The Premier Help Desk is the first level support team to answer questions and resolve technical issues on the page. These issues can range from a simple password resets to complex issues involving pricing and products on the page. An Sr Analyst on the Premier Help Desk will provide education to customers as well as troubleshoot, diagnosis, and resolve technical issues for them. We are the liaison team between customers and internal IT application support and we offer proactive support to customers with select errors on the page.
Provide daily email support to our internal business partners as well as to our external customers
Work with Application and Development Support teams to implement permanent issue resolution
Log issues and manage cases to provide feedback to IT teams on site improvements
Sign off and test on defects and new features
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
2 to 5 years of related experience with technical aptitude
Previous technical experience in troubleshooting simple and complex website issues
Strong verbal and written skills in English
Experience in office products such as Outlook, Teams, Word, Excel, & OneNote
Knowledge of Dell Premier ecosystem applications
- Web design experience with languages and applications such as .NET, C#, Visual Studio, GitLab
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application closing date: 28 June 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
Job ID: R109478