Dell Technologies

Consultant, Client Relationship Management (I9)

Dell Technologies

September 14, 2021

Consultant, Client Relationship Management – Platforms and Containers
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as a Delivery leader on our remote Service Delivery team to do the best work of your career and make a profound social impact, supporting one of Dell’s largest customers.
What you’ll achieve
As a Delivery Leader, you will work to grow the client relationship by identifying new business opportunities. You will work with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business. You are expected to understand the customer at local, country, region and worldwide levels to analyze requirements and contribute to customer's strategic business plan. You’ll manage customer expectations by developing performance metrics & reporting, escalation management and communication plans. And you’ll own cost target commitments for all service delivery requirements; developing, implementing and monitoring expense controls.
You will:
  • Be accountable for operations and transformation for a large, complex managed service that traverses multiple sites domestically and internationally.
  • Be responsible for managing large and highly matrixed cross functional groups of service delivery personnel.
  • Take the lead role in managing relationships with a large, critical customer
  • Provide monthly and quarterly reports to proactively inform customer of overall service status and health, including ongoing service activities, service improvements, recommendations for change, KPI adherence, and recommendations for service and relationship changes that create efficiency gains or mitigate risk
  • Lead meetings with an executive level audience and articulate a forward-thinking service plan
  • Understand customer needs across all service dimensions through regular touchpoints and governance cadence
  • Monitor P&L and ensure financial health
  • Collaborate with delivery teams on core processes and improvement opportunities and engage with corporate level executives as needed

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
  • Advanced presentation and customer service skills
  • Strong ability to work effectively with senior management both internally and within customer organization
  • Strong cross-functional, customer service, interpersonal and organizational skills.
  • Financial acumen and ability to recognize financial trends
  • Understanding of Tanzu Application services, formerly Pivotal Cloud Foundry
  • Understanding of IBM Openshift or Tanzu TKG container solutions
  • Strong time management skills.
  • Advanced ability to identify toil and process inefficiency
  • Ability to manage DevOps team members in identifying customer requirements and creating solutions to meet requirements
  • 3+ Years experience delivering operational excellence as part of a managed service
  • 3+ Years experience with workload containerization
  • Experience leading cross functional and highly matrixed teams
  • Agile project management/scrum experience

Desirable Requirements
  • 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience
  • Proven ability to lead cross functional and highly matrixed teams
  • Experience building/driving service catalog automation
  • SAFe certification

Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.