Dell Technologies

Associate Product Manager-Avaya/Telephony

Dell Technologies

July 21, 2021


Associate Product Manager
At Dell Technologies, we need strong leaders on our Voice and Contact Center Services team to drive IT products, and portfolio activity across all IT and business segments. As part of this team, you will assist in managing resources to make sure product capabilities are completed up to our high-quality standards.
We can’t wait for you to discover this for yourself as an Associate Product Manager on our Digital IT team.
What you’ll achieve
As an Associate Product Manager you will work with product team to assist in prioritizing team’s work regarding the development, coding, testing, and debugging of new software or enhancements to existing software. You will assist in gathering of requirements, analysis, design in a given product with a focus on voice software solutions. You may perform estimation efforts on projects. You will interlock with other product teams and several line of business to deploy capabilities end to end.
You will:

  • Assist in establishing group priorities relative to basic or very specific business needs.

  • Perform estimation, prioritization efforts of new/enhancement to product capabilities.

  • Define key performance indicators, keeping the KPI’s aligned to organizational goals, standard documentation up to date, for product roadmap

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

  • Bachelor’s degree with 3-6+ months of relevant project, internship or course work experience or Associates degree with 1-2 years of related experience.

  • Ability to work on large important telecommunication voice Avaya projects, more than one project at a time, especially with queue and agent migration efforts with multi regional team members

  • Understands the product model and managing product backlog end to end including dashboard, stories, reporting.

  • General knowledge or the ability to learn the telephony discipline, specifically utilizing Avaya products and call distribution routing

  • Ability to apply analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information and presents problem analysis and recommended solutions, with focus on automation, standardization and innovation opportunities. Ability to communicate technical terms with IT product teams and business stakeholders

Desirable Requirements

  • Certification or experience working with Avaya and/or within telephony industry

Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
Job ID: R114992