Delivery Hero

Specialist, Product Performance - APAC (f/m/d)

Delivery Hero

June 9, 2021

Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!
We are looking for a Product Performance Specialist (f/m/d) to join the Global Service team on our journey to always delivering amazing experiences.
The Global Service team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to ensure each and every local or regional contact center performs in their most efficient way.
We assist senior management and the local teams to make their operations run smoothly, roll out and improve global contact center systems and make sure best practices are shared between entities.
Your mission:

  • You support product performance initiatives for the Asia region which allow our local entities to improve the service experience for our customers, vendors and riders.

  • You coordinate and project manage the roll-out of new products and features aiming at improving the service quality as well as efficiency.

  • You monitor the product performance and usage of the solutions that are implemented for optimization with supporting analysis.

  • You translate local needs and your own insights into specific requests and then collaborate with the respective service teams to ensure delivery and proper functionality of cross-dependent tools.

Your heroic skills:

  • You gained at least 2 years of professional experience (not counting internships) in fast-paced internet companies, ideally in service operations or product performance.

  • You are data-driven and tech-savvy with a solid e-commerce understanding.

  • You have a good understanding of Excel and have worked with data visualization tools. Knowledge of SQL would be a plus

  • You are highly independent, motivated and communicative, and very energetic and solution-oriented in handling business challenges.

  • You communicate clearly and in a structured way across a variety of channels.

  • You thrive in a dynamic, fast-paced environment delivering against tight deadlines.

  • You have excellent English communication skills, both written and spoken.

  • A plus: you have previous experiences with project management in international operations.

Why Delivery Hero?

  • English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

  • We take care of our employees and offer flexible working hours

  • Enjoy our free weekly online yoga classes and subsidized Urban Sports Club or GymPass membership

  • Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to the confidential Employee Assistance Program

  • Participate in health campaigns such as seasonal flu vaccination

  • Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program

  • We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search

  • Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

  • Develop your skills with your personal educational budget for conferences and external trainings

  • Access our e-learning platform and participate in our various inhouse trainings, including German learning options

  • Save responsibly with our attractive corporate pension options

  • Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

  • Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energised throughout the day

About us:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.
Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, gender identity, sexual orientation, age, marital status, or any other aspect that makes you, you.

Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV.
We’re looking forward to your application!