Delivery Hero

Fleet Manager (f/m/d) - Berlin, Hamburg, Frankfurt, Munich

Delivery Hero

July 20, 2021


foodpanda is on an ambitious mission - curating and delivering Germany’s best neighbourhood restaurants, stores and groceries right to the door.
We're changing the delivery landscape in Germany by providing everything people want and need, fast, and from one app. From favourite restaurants, to fresh groceries and local shops, we are connecting people to their neighbourhoods like never before.
We wouldn't be able to do this without an amazing network of dedicated riders, passionate partners and driven employees from across the globe. We’re looking to hire our first team-mates, to join our founding team as we kick off our journey to become Germany’s first choice for delivery.
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 663 million orders in Q1 2021 and operating in 50+ markets in the world, with 29,000 employees and approximately 700,000 riders globally.
We're currently looking for a Fleet Manager (f/m/d) to join our Rider Operations teams in Berlin, Hamburg, Frankfurt and Munich.
What's on the menu for you:

  • You will be responsible for max 300 riders from their day one

  • Onboarding of new riders (introduction, support for first shifts => develop every applicant to a top performer)

  • It will be one of your key tasks to improve the performance and compliance of your riders by checking and analysing KPIs

  • Stay in contact with your team and offer support when needed

  • Oversee the contract management of your riders

  • We encourage you to take responsibility for continuous improvement of processes for the whole fleet operations department

  • Adjust the automated shift planning when needed

Your goals:

  • The riders choose our company as a great place to work

  • The riders should always deliver an amazing experience to our customers

  • The riders are the face of the company

What you can bring to the table:

  • We are searching for people that are very hands on

  • You should have good analytical skills

  • We live the “riders first” approach. So you should have a very good empathy

  • As there will be always more tasks than time it’s required to be very structured, stress resistant and capable to manage your time

  • Basic excel and data management skills

  • Preferably you gained first experience in managing people

  • If you are riding a bike, it's a plus

  • Good communication in English and German

What we can offer you:

  • A vibrant and international team with multicultural and diverse backgrounds

  • Solving challenges with inspiring colleagues in an all hands-on deck environment

  • We take care of our employees and offer flexible working hours with the option of working from home in Berlin as well as from our office

  • Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of career & development opportunities

  • This is an opportunity to work in a fast paced startup environment backed and funded by a DAX listed company (the best of both worlds!)

  • Competitive package, incentives, allowances, food perks

  • Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

Have we caught your attention? If you are looking for an environment where our company DNA is defined by our values, please send us your CV