Delivery Hero

CRM Growth Specialist (f/m/d)

Delivery Hero

July 19, 2021


Want to be a Hero? Join one of the leading global online food ordering and delivery marketplaces!
We are looking for a CRM Growth Specialist (f/m/d) to join our Central Team on its mission as soon as possible. Our ideal candidate will be enthusiastic, innovative, and good at getting things done. You can play an active role in our future - an exciting job and a workplace in our brand new Berlin Hero Hub is waiting for you!
Does problem-solving excite you? Do you enjoy simplifying workflows with lean solutions? How about creating futuristic automation frameworks? If this sounds up your alley, then we’d love to meet you. We’re looking for a programmer with an imagination for giving input on and creating lightweight solutions. As part of the CRM Growth Team, you’d be building tools that help propel the CRM team into the future, while automating away the work that robots do best.
Your mission:

  • Support the development and maintenance of CRM Growth projects, such as automation, loyalty, and experimentation frameworks.

  • Claim a proactive role in technical CRM support central and local CRM managers globally.

  • Foster collaboration cross functionally, also in the form of ideation and building proofs of concept.

  • Research industry best practices and innovations and coordinate the implementation of new features while working closely with product and development tech teams.

Your heroic skills:

  • 3-4 years of experience in the field of Computer Science or Coding Bootcamp experience.

  • Startup mentality: very nimble, ability to navigate ambiguity and deliver high-quality projects in a fast-moving environment.

  • An expert problem-solver with strong organizational, prioritization, and analytical skills.

  • Familiarity with at least one programming language, ideally JavaScript or Python.

  • Knowledge of CRM and campaign management tools (i.e. Braze) is a plus.

  • Background in building large-scale automation frameworks is a plus.

  • Excellent communication skills in English are required, additional languages are a plus.

Why Delivery Hero?

  • English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support

  • We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home

  • Enjoy our free weekly online yoga classes and subsidized Urban Sports Club or GymPass membership

  • Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to the confidential Employee Assistance Program

  • Participate in health campaigns such as seasonal flu vaccination

  • Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or our bike rental program

  • We support child care needs where we partner with an external service to support tasks such as Kita search and application, Au Pair or childminder search

  • Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities

  • Develop your skills with your personal educational budget for conferences and external trainings

  • Access our e-learning platform and participate in our various inhouse trainings, including German learning options

  • Save responsibly with our attractive corporate pension options

  • Join company parties, team, cultural and sports events - due to the current situation on a virtual basis

  • Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energised throughout the day


About us:

Delivery Hero is building the next generation global on-demand delivery platform. We have grown rapidly from inception in 2011 to become the world's largest food-ordering network and we’re now innovating and creating new verticals such as groceries, pharmacies, flowers and other convenience articles in multiple markets.
Our awesome international team already operates in 40+ countries worldwide and we are looking for the most talented people to join us on our mission to ‘always deliver an amazing experience.’ If you’re an enthusiastic problem solver and hungry for a new adventure, an exciting job and multicultural workplace is waiting for you in the heart of Berlin!

At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.


Have we caught your attention?
If you are looking for an environment where our company DNA is defined by our values and People Leadership Principles, please send us your CV.
We’re looking forward to your application!