DataRobot

Customer Success Manager Field Coach

DataRobot

July 22, 2021


Job Description:
DataRobot is looking for a highly driven, focused, and high impact Customer Success Manager Field Coach with strong knowledge of enterprise-wide software technologies and value-driven sales.
We're seeking someone experienced in complex consulting situations with both very technical customers as well as C-Level and other decision makers.
You'll be comfortable with the concepts of selling. You’ll collaborate with a passionate team and work with industry leaders within the field of Predictive Analytics. This will initially be an individual contributor role, with management and team building responsibilities as opportunities warrant.
Responsibilities:
  • Actively participate in the leadership discussion where GTM and enablement
    could be a relevant component.
  • Involvement in EMEA QBRs and leadership sessions.
  • Plan and execute key skills training, including new hire onboarding, excellence
    level training and online training.
  • Support and coach the sales team (including RDs and AEs) in executing the sales
    process at all stages.
  • Build a trusted relationship with RDs and AEs and become the go-to-person for
    GTM activities and sales processes.
  • Actively participate in sales cycles supporting 3 Whys, POV Plans, Business
    Cases and Executive Presentations.
  • Support the wider Enablement team in executing core company events such as
    Quarterly Business Reviews, Sales Kick Off and Mid-Year Training.
  • Identify and propose areas for improvement across the GTM driving data driven
    innovation.

Requirements:
  • Experience of a wide range of enterprises across multiple verticals.
  • A consulting and strategic approach; ideally +10 years’ experience at top
    management consultancy and/or at a ‘big 4’ such as Accenture.
  • Has an understanding of building business cases and communicating value;
    ideally +5 years of experience.
  • Experience in working with technical and business requirements with in a data
    analytics environment: ideally + 5 years of experience.
  • Proven experience working with and presenting to C-level executives.
  • Entrepreneurial spirit; ideally having run their own company.
  • Eager to learn, get out of the comfort zone and act upon feedback.
  • Happy working in a team and individually.
  • A team player
  • Experience of a wide range of enterprises across verticals.
  • A consulting approach; ideally at a ‘big 4’ consultancy such as Accenture.
  • Understanding of building business cases and communicating value.
  • Entrepreneurial spirit; ideally having run their own company.
  • Happy working in a team and individually.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.