Team Lead, Solutions Operations


March 16, 2021

Denver, CO, US

The Team:
Technical Solutions are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Technical Solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way. You’ll be joining a team and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions As part of the Solutions Operations Engineering team, you will use your various skills to support the global Technical Solutions team, building and maintaining our internal tooling and scripts.

You Will:

  • Manage, develop, and mentor a fast-paced team of Solutions Operations Engineers.
  • Develop and complete OKRs for the Solutions Operations Engineering team.
  • Partner with multiple internal teams to help identify and resolve challenges.
  • Partner with global Solutions leadership on macro-level initiatives.
  • Create proposals and workflows for more complex processes.
  • Create and/or update scripts to automate a variety of tasks.
  • Lead or participate in team training sessions for new tools and/or workflows.
  • Help with interviewing Technical Solutions candidates.
  • Participate in team meetings and discussions to review tasks, blockers, and projects.

You Are:
  • Passionate about people management and/or mentorship with previous experience leading a team.
  • Interested in problem solving and you enjoy automating processes.
  • Self-motivated, detail-oriented, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • Proficient in at least one area of technology/computing, with previous programming experience.
  • A thorough and effective communicator and you pride yourself on your meticulous documentation.

Bonus Points:

  • CS or Engineering majors.
  • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.).
  • Experience using Zendesk, Jira, Confluence, or similar software.
  • You’ve built your own app or contributed to an existing one.

Why You Should Apply:

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

About Us:

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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