Senior Analyst, Sales Systems


March 30, 2021

Boston, MA, US

The Team:
Datadog’s Sales Operations team is seeking an innovative and passionate expert, who will impact a rapidly growing environment and its connected third-party systems. This individual will proactively engage and support our internal customer needs and ensure we are delivering high quality solutions. They manage all CRM configuration, maintain existing features/products for the business, and partner with stakeholders to design and implement new global initiatives, and drive global quality improvement processes.
You Will:

  • Combine Salesforce product expertise with business acumen and technical skill

  • Partner with multi-functional teams: Sales, Marketing, Sales Enablement, Product, Engineering, and Finance to streamline and optimize the processes related to Lead-to-Opportunity and Quote-to-Cash

  • Lead and manage the design, configuration, and deployment of our medium complexity CRM and other modules to support sales and support automation

  • Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows and groups

  • Coordinate user acceptance testing (UAT) to ensure requirements are met. This includes tracking issues through to resolution and securing end user acceptance sign-off

  • Ensure consistency across processes and systems that are being followed by the entire business through training, lunch and learn sessions, etc.

  • Write design documentation and training materials supporting business needs

  • Monitor user adoption rates and respond as needed (e.g., additional training sessions, well-organized & informative presentations)

  • Mentor other members of the team to maximize the team’s overall productivity and effectiveness

You Are:

  • BA/BS/Masters in Business, Engineering, or other quantitative field

  • Minimum 5+ years of direct experience working with Salesforce administration

  • Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate

  • Knowledge of ETL integrations with connected databases

  • Experience with Quote to Cash processes in a SaaS & recurring revenue company

  • Versatility, flexibility, and a willingness to work within constantly changing priorities

  • Salesforce Certified Administrator or Salesforce Consultant or any other relevant certification

  • Ability to mentor and coach other Salesforce admins.

Why You Should Apply:
  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Bonus Points:

  • Experience migrating Salesforce Classic to Lightning UI

  • Experience with Salesforce CPQ and Billing

  • Experience with Docusign customization

  • Experience with PRM system design

  • Experience with Sales Engagement platforms

  • Comfortable working in a SOX and Change Management focused environment

  • Salesforce Certified Platform Developer I or Salesforce Advanced Administrator or CPQ Specialist or Salesforce Consultant or any other relevant certification

Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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