User Engagement Coordinator


September 14, 2021

As our User Engagement Coordinator, you will own the execution of omni-channel initiatives to engage and bring value to our end-users at scale. You will be highly cross-functional and work closely with teams in Customer Success, Marketing and Product to coordinate activities, messaging and execution. You will also own reporting for the User Engagement Team and be responsible for tracking and sharing impact to the business. The User Engagement Coordinator will report into the User Engagement & Advocacy Team under Customer Success.
The impact you will have:
  • Own project management, execution and results tracking of select user engagement campaigns, including webinars, emails and resource guide developments, to drive adoption and expansion of Databricks usage and sophistication
  • Support the development of new user engagement campaigns and the optimization of ongoing campaigns
  • Own the development and maintenance of team processes and templates for scalable efficiency
  • Serve as the team’s webinar guru from set up to email messaging to delivery
  • Manage the support email fulfillment, from intaking requests to editing the emails in order to deliver a clear and concise message to our customers and coordinating deployment of emails

What we look for:
  • 2+ year of B2B work experience in CRM, communications, marketing (demand gen, marketing operations, or product marketing), customer success, or related areas of focus
  • Experience in project management across multiple teams
  • Strong attention to details and deadlines
  • Clear and effective verbal and written communication skills
  • Excellent business editing and content development skills
  • Positive contributor to team and company culture

  • Comprehensive health coverage including medical, dental, and vision
  • 401(k) Plan
  • Equity awards
  • Flexible time off
  • Paid parental leave
  • Family Planning
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Employee Assistance Program (EAP)
  • Business travel accident insurance

About Databricks
Want to help speed the development of medical breakthroughs? Make the next mode of transportation a reality? Or discover ways to reverse climate change? We're on a mission to help data teams solve the world's toughest problems. The opportunity is huge and Databricks has emerged as a leader. Thousands of enterprises — including Comcast, Virgin Hyperloop and H&M — already rely on us to power their businesses and we're just getting started. Now it's your turn - join us to grow your career and make an impact with some of the brightest minds in the industry.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.