Compass

Office Administrator

Compass

September 15, 2021


At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.
What you will do:
You will be the primary office administrator in our Vail office and provide Level 1 technology support to customers (agents). Responsibilities include:

  • Welcome all guests to the office and coordinate with host

  • Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third-party vendors accountable to their scope of services, and coordinating office repairs/services.

  • Maintain and order necessary office supplies from appropriate vendors

  • Process and distribute all incoming mail

  • Handle agent and employee requests via in-person interactions, email, and Zendesk tickets.

  • Champion Compass culture by planning and executing in-office and off-site meetings and events.

  • Assist customers with printing materials and troubleshooting printer as needed

  • Document and continuously improve best practices, resources, and SOPs

  • Master Compass technology and educate agents on Compass products and programs to enable best business practices in a competitive landscape

  • Support agent software and program engagement to help agents become power users

  • Conduct in-person Compass product and program training and meetings with agents as needed.

  • Provide general, non-specialized, marketing support to agents as needed

  • Troubleshoot issues related to marketing, Compass tools, technology/devices, enterprise systems, etc.

  • Other Agent Experience tasks include (but are not limited to): Monitoring ZenDesk requests, Agent account set-up confirmation, Agent page updates, Agent directory management, Organizing documents, Tracking agent memberships & license expirations, Updating agent calendars, and more.

  • Provide administrative support to member(s) of the management team as needed, including calendaring and scheduling management, travel arrangements, and time and expense reports

  • Partner closely with Real Estate Sales Manager to provide the highest level of support for customers

  • Responsibilities vary depending on the needs of the region, but could include: Sales meeting preparation, floor duty scheduling, deposit rental commission checks, and more.

What We Look For:

  • BA/BS degree or equivalent practical experience

  • 2-4 years of service experience with an emphasis on facilities, hospitality, corporate services, and/or equivalent client-facing office management experience

  • You possess a real passion for serving customers trying to grow their businesses

  • Articulate and polished communication style

  • Friendly, warm personality

  • Proactive and resourceful

  • Strong organizational skills, detail oriented

  • You have multi-tasking down to a science; handling multiple accounts and assignment simultaneously

  • Experience in providing administrative support in a professional work environment

  • You have an interest in new software and cutting edge programs in the larger real estate landscape; demonstrated ability to quickly learn and master new software applications

  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence, Gsuite) a plus

  • Experience at a startup or real estate brokerage preferred

Hourly Rate: $19.23 to $25.00 per hour
Perks that You Need to Know About:
Participation in our incentive programs. Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; gym reimbursement; and pet insurance.
Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
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