Agent Experience Manager and Marketing Advisor


September 15, 2021

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.
As an Agent Experience and Marketing Advisor, your expertise lies in your customer service, proactivity, and execution abilities in a fast-paced environment. You constantly think of ways to improve the agents' experience here at Compass. You will provide vital account services and Marketing Center support for agents affiliated with our Cape Cod office. This individual will sit in upper Cape Cod or Lower/Outer Cape Cod. You are highly presentable, have impeccable follow through and have exceptional communication skills, specifically verbal and written etiquette.
In this role you will:

  • Proactively serve a portfolio of assigned agents so that they may achieve positive business outcomes via Compass products, programs and people

  • Master Compass technology and educate agents on Compass products and programs to enable best business practices in a competitive landscape

  • Partner closely with Real Estate Sales Managers and other cross-functional teams to build and execute agent success strategies, including business growth plans and marketing tactics

  • Conduct in person Compass product and program trainings and meetings with agents as needed

  • Work proactively to identify agent needs and develop solutions

  • Troubleshoot issues related to marketing, Compass tools, technology/devices, enterprise systems, etc

  • Create agents brand and listing marketing materials using Compass technology

  • Work closely and effectively with the cross-functional marketing partners to support agent needs

What we're looking for:

  • You have 2+ years previous experience in agent service, client service, marketing, or client success

  • You have a strong sense of empathy, a drive to deliver top-tier customer support, and an understanding of marketing principles

  • You have the ability to establish credibility with key agent decision makers and influencers

  • You have strong written and verbal communication and presentation skills; extraordinary listening skills

  • You have strong problem solving and analytical skills; you quickly formulate solutions that deliver real business value

  • You have multi-tasking down to a science; you can effectively juggle multiple accounts and assignments simultaneously and are not intimidated by change

  • You are flexible and excited by new challenges, improvement and iteration

  • You have a commitment to exceed goals that is internal, constant, and self imposed

  • Previous experience in real estate and technology a plus
Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
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