Coinbase

Knowledge Management Intern

Coinbase

April 27, 2021


Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
What you’ll be doing (ie. job duties):
  • Edit and reformat existing documentation to streamline and align it with our internal content standards
  • Develop centralized, evergreen glossaries and libraries to handle the key terms, crypto asset definitions, and Salesforce macros used by our support teams
  • Convert static process maps into interactive guided workflows
  • Analyze business tasks and workflows to recommend potential process improvements
  • Partner with Subject Matter Experts (SMEs) across the Customer Experience organization to clarify, update, and optimize our policies and procedures

What we look for in you (ie. job requirements):
  • Motivated by Coinbase’s mission and crafting a perfect support experience for our global customer base
  • Rigorous analytical thinker, with an aptitude for distilling complex concepts and systems into clear, simple language
  • Prior writing or editorial experience
  • Outstanding attention to detail and accuracy
  • Validated ability to meet deadlines while balancing multiple projects and assignments
  • Flexible team player, adaptable to the evolving needs of a high-growth and fast paced organization
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
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