July 21, 2021

Duration: 6+Months


  • You will need to spend 50% of your time on and around production support, including the handling of user tickets, incidents and problem management
  • You will identify and create automation to eliminate manual day to day support activities; scope and create automation for deployment, management and visibility of our services.
  • Automate to drive efficiency by designing an autonomous system - Manage Service reliability by managing risk
  • Define service level indicators (SLIs), objectives (SLOs), and agreements (SLAs).
  • Implement best practices for building successful monitoring and alerting systems - You will use your expertise to tune and push our systems beyond their normal limit. - You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
  • You will troubleshoot issues across the entire stack: hardware, software, application and network.
  • You will mentor other SREs on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
  • Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
  • Participate in on-call rotation and periodic conference calls with other specialists from other time zones. Required Technical


  • Bachelor's Degree/background in Computer Science
  • Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable. One higher level language is desired.
  • Hands on experience using Enterprise Tools such as App Dynamic, Grafana, Splunk, Dynatrace
  • Three Tier Support experience with DBs such as IBM, DB2, Sybase, Mongo, Green Plum, KDB
  • Professional ownership of issues
  • Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack; an understanding of how applications are affected by the above, and ability to debug same.?
  • Generally speaking, practical experience running large scale online systems is always an advantage.
  • Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, micro services, Cloud, etc. Desired Skills
  • Knowledge of messaging layer: MQ / CPS / XML - Knowledge of SFTP/Comet - ServiceNow
  • Prior experience as a developer/support role in a large-scale financial firm

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A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.