SAP CRM - Technical Service Business Analyst


July 21, 2021

Duration: 12+Months


  • Knowledge of SAP CRM Base Customization, Web UI Framework, AET, Transactions, Master and Transaction data, Interaction Center, ERMS
  • Knowledge in gathering business requirements for sales and services processes , accounts and contacts, activities, opportunities, Interaction center integration and reports.
  • Knowledge on Service process with Service Parts Integration
  • Knowledge on Pricing technique , Pricing determination,
  • Complaints & Returns Processing
  • Good understanding of SAP CRM and ECC integration on Basic functions (Business partner & Product master, pricing)


  • Knowledge in SAP Sales and distribution on different areas such as delivery management, STO processing is preferable.
  • Good understanding of the support process is required with experience in handling tools such as SAP Solution Manager, Issue Management tool (SAIM) and HP-ALM testing tool hands on experience.
  • Equipment Life Cycle Management (ELC) Services & Installation process.
  • Working knowledge business object download and Middleware troubleshooting.
  • Knowledge of Initial/Request Loads, troubleshooting Middleware Errors in queues, Basic Web UI error debugging skills
  • Knowledge on IDOC processing , configuration , Paper map, segmentation , troubleshooting"

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A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.