Capgemini

Salesforce Operations | 4 to 6 years | Mumbai

Capgemini

September 14, 2021

Job Description

  • Functional support for Salesforce CRM across geographies within defined SLA’s
  • Work closely with business units SPOC’s to understand issues, analyze and provide options for resolution
  • Ensuring data quality (taking ownership, investigating and resolving issues)
  • Work closely with Design/Development Team towards continuous enhancement of CRM in sync with the changing Business priorities
  • Work collaboratively with various stakeholders in the business like Finance, Delivery, Risk, Pre-Sales, Business Development and align their requirements with the CRM
  • Work towards increasing adoption of CRM by designing and delivering training/coaching programs and advising on system adoption best practices
  • Be an active member of the growing Salesforce.com community, closely tracking the releases to know about the new features and enhancements and aligning it with the CRM roadmap
  • Must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization
Primary Skills
  • Salesforce CRM
Secondary Skills
  • Good Communication Skills