Sales/Service Technical Lead


June 10, 2021



  • Estimating tasks and deciding which user stories can be completed in each sprint.
  • Task Assignment & Resource Allocation for the team members.
  • Creating and defining tasks in JIRA with sufficient detail for the developer to be able to execute the task including estimates for hours and deadlines.
  • Follow-up as appropriate with Developers to ensure work is progressing as required; identify and manage blocking issues, identify and manage required resources, etc.
  • Participates in daily development SCRUM meetings during development sprints.
  • Ensuring tasks are completed within the agreed-upon number of hours and timeframe, and that they meet the requirements as defined in the task and its user story.
  • Performing code reviews with development team members, submitting inspection forms and sign off on the integrity of the work checked in to the project.
  • Regular communications and collaboration with PM/AC regarding development impacts to scope, budget or timeline and with TA regarding requirements and architecture.
  • Participates in the management of Branch & Merge related activities during the project and Release Hardening activities to prepare releases for QA and UAT.
  • Collect/prepare technical documentation to facilitate [As] / OSC ongoing support and maintenance of the application.
  • Participate in internal communities for knowledge sharing such as: platform-specific chats & meetings.


  • B.S. Computer Science/Software Engineering or equivalent Experience
  • 6-10 years of Overall IT experience with 4 - 5 years of experience with SAP Sales / Service cloud in Technical Leadership roles.
  • Minimum 2 years of recent experience as a Technical Lead.
  • Capable of successfully leading Large Size or Complex projects or multiple Small Size or Simple Complexity projects.
  • Proficient in using and managing version control through Git ? including creating branches and performing merges.
  • Current certification in SAP Sales/Service Cloud (C4C) a plus
  • Knowledge of SAP Field Service Management a plus
  • Superior problem-solving skills, creative thinking, critical thinking and strong communication skills ? verbal and written
  • Superior relationship building and interpersonal skills.
  • Self-starter, ability to work independently with minimal supervision, and ability to work in a fast-paced environment.
  • Proficient in leading & supervising application development teams and leading effective scrum meetings, release planning & management and sprint planning.
  • Previous experience with a professional consulting organization preferred


  • Highly skillful in ABSL, UI Script, UI designer in SAP Cloud Applications Studio (SDK) to develop, deploy & Support complex SAP Sales/Service cloud solutions
  • Strong debugging and problem-solving skills in SAP C4, CPI, ECC and S4 and familiarity with ABAP Development of Proxys, RFC modules and Idoc related development
  • Familiarity with SAP Cloud Platform Integration tool is a plus
  • Experience in design and development of SAP Sales and Service cloud Custom Business Objects, Extensions and BAdI's.
  • Experience in integrations with SAP and non-SAP systems using SOAP, REST and ODATA web services including Mash-ups and integration with external systems
  • Experience with data workbench, data templates

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A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.