• The Global Technology Solutions (GTS) - Service Supports Enterprise Change Management team is mandated to ensure that Information Technology changes are effectively planned, tested, scheduled, implemented, and verified to reduce the risk of incidents and provide service delivery stability with appropriate risk mitigation controls in place.
  • Reporting to the Enterprise Change Manager, you are a part of a team that ensures the Enterprise Change Management policies and processes are adhered to for all IT change records.
  • This will include alignment with the organizational Enterprise Delivery Framework by interlocking closely with the many technology users to provide effective change governance in a time sensitive fast paced environment requiring proactive thought leadership diligence to prioritize and complete tasks effectively and independently.
  • You will apply a structured methodology and lead change management activities within your change portfolio.
  • You?re able to apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • You support the design, development, delivery and management of communications.
  • You will assess change impact; plus, conduct impact analyses, assess change readiness and identify key stakeholders.
  • You will provide input, document requirements and support the design and delivery of training programs.
  • You are able to define and measure success metrics and monitor change progress.


  • You have at least 5 years of hands-on technical working experience with providing change management for systems & networks in a large, enterprise service delivery Operations environment.
  • You possess excellent (verbal/written) skills in order to connect with both technical or business functional stakeholders. The same in Spanish would be an asset.
  • You have at least 3 years of hands-on technical working experience with change management via the use of the ServiceNow change management module; or with another industry recognized tool for change management (e.g., Maximo or IBM ISM).
  • You have demonstrated excellent customer service skills.
  • You possess excellent knowledge on the use of MS Excel to create/maintain pivot tables & macros; plus, perform data analysis. You can also create presentations on MS Powerpoint & incorporate the use of graphics & charts.
  • You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.
  • You have strong technical working knowledge in each of the following: SAN, NAS, EMC, Vfilers, Tape libraries, Computer Architectures, Cloud-based technologies (Enterprise level cloud environments using Amazon Web Services, Microsoft Azure, Google Cloud Platform Cloud and/or Pivotal Cloud Foundry), virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp), Network protocols, Switches, Routers, Firewalls, Kubernetes and/or other similar containerized services, z/OS Mainframe
  • You have completed a post-secondary education; plus completion of an ITIL Foundation certification (versions 2 and/or 3 and/or 4) is an asset.

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A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.