Capgemini

Appsense | 6 to 9 years | Bengaluru & Mumbai

Capgemini

September 14, 2021

Job Description
  • Analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution.
  • Validate Appsense documents, RCA's and reports
  • Review and work on incidents and service requests, analyze and provide inputs for improvement in quality.
  • Recommending best practices implementations
  • Adhere and ensure all the team members follow documented processes. Actively participate in project discussions and meeting
  • Manage Appsense license migrations and renewals
  • Check and resolve security reported concern/ events
  • Point of contact for all Appsense related escalations
  • Hands on experience in managing User Workspace Manager (Appsense).
  • Provide work guidance or technical assistance to less senior engineer
Primary Skills
  • Appsense
  • Ivanti
Secondary Skills
  • RCA
  • Report