Bosch Group

Manager, Sales Customer Relations & Pricing

Bosch Group

July 20, 2021

Company Description

At the Robert Bosch Tool Corporation, we know that every career matters. Which is why you should conduct yours on a grand scale. Headquartered in the northwest Chicago suburb of Mount Prospect, we are a $990 million division of Bosch, a multinational engineering and electronics organization and the largest privately held employer in the world.
Guided by the principles of founder Robert Bosch, we offer a setting where social and environmental responsibility are part of our corporate DNA. Always mindful of our impact on the future, we are committed to sustainability, paying it forward, giving back, and lifelong learning. These are but a few of the reasons why our parent company has more than 400,000 associates and a legacy of success spanning 138 years.
With sales opportunities in retail, industrial, and e-commerce channels, we’re part of a global powerhouse earning $80 billion euros a year.
Play an integral role in a division that drives the success of our large, privately held consumer packaged goods organization. Offering the vast resources to maximize your effectiveness, we provide the support you need to achieve your most important objectives. Depending on your role within Sales, you can bring our products to market through three different and efficient channels: retail, industrial, and e-commerce. Featuring such popular brands as Bosch®, Dremel®, and Rotozip®, we offer opportunities to reinforce our strong reputation for quality, grow new business, and expand upon our existing relationships with some of the most influential distributors in power tools.
This is your chance to Go big. Go bold. And use your sales skills to drive success on a massive scale, with the Robert Bosch Tool Corporation!
The Robert Bosch Tool Corporation offers the competitive compensation, career-development resources, and benefits you would expect of a world leader, including health, medical, and financial plans; work/life balance; and flexible work options.
Job Description
As Manager, Sales Customer Relations & Pricing, you are responsible for all aspects of the sales customer relations and pricing & promotions integrity functions for USA and Canada.
You will lead third party Customer Contact Center (CCC) service provider to ensure key performance metrics and customer satisfaction metrics are achieved.
You will manage all day-to-day aspects of Sales Back Office and Customer Contact Center, including hiring, training, developing and managing high-performing team.
Implement best practices, policies, processes and procedures that enhance performance and dealer satisfaction.
Develop and implement continuous improvement plans by collaborating with other functional departments.
Maintain consistent level of customer service performance and excellence to all of our distribution partners.
This is manager of people and processes. As such, you bring extensive experience in customer relations, promotional management and pricing. Minimally 8+ years of experience.
You have a problem-solving, continuous improvement mindset.
You embrace Digital opportunities; you drive the use of new tools and technology. Strong working experience with MS-office, specifically Excel, with the ability to analyze and challenge reporting data. Experience in SAP or similar ERP systems preferred.
You have excellent communication and interpersonal skills, including a strong customer service focus. You lead by example, and empower your teams. You easily build trust and credibility, and have the ability to drive and influence. You are “big picture” oriented, while also detail-minded, and you possess excellent follow-up skills.
Preferably, you have previous leadership experiences, managing high performing teams.
Additional Information

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
  • FIRST Robotics (For Inspiration and Recognition of Science and Technology)
  • AWIM (A World In Motion)

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.