American Express

Global Inclusion & Diversity Director - Colleague Experience Group

American Express

June 11, 2021

The Global Inclusion & Diversity Director (I&D) will have the opportunity to drive strategic initiatives that further a culture of inclusion and belonging. The Director will be a subject matter expert, utilizing quantitative and qualitative data to identify opportunities and create strategies that accelerate change. The individual will have a passion for inclusion and diversity, with strong relationship management, leadership, and collaboration skills. The candidate will have experience in assessing and developing the latest I&D products and programs to drive innovation and results across the organization.
  • Create and implement strategies and initiatives that increase inclusion awareness and activate change in furtherance of the I&D agenda, including:
    • Leveraging data and insights to understand root cause issues and to develop data driven solutions that build awareness and drive change for our colleagues.
    • Developing a strategic approach to maximize the impact of our colleague networks.
    • Designing a wholistic approach and plan to support key heritage and cultural moments.
  • Serve as thought leader with Colleague Experience Group market partners and leaders, contributing perspective, insights and knowledge and taking a balanced, systemic approach to enable the enterprise to achieve measurable results.
  • Oversee the management of the colleague networks. Serve as an advisor to the networks, providing strategic guidance and ensuring alignment with enterprise strategy.
  • Review enterprise and business specific workforce data to provide recommendations that will help drive progress.
  • Lead the planning of conferences for targeted colleague groups
  • Develop and execute programming, educational resources and toolkits that further inclusion efforts.
  • Monitor external trends and best practices, developing strategies for emerging needs.
  • Manage, coach, and develop team members.

As a member of the Colleague Experience Group organization, the Director, Inclusion & Diversity will have deep expertise in inclusion and diversity with at least 7 years of dynamic experience driving change and implementing products, programs and tools to accelerate and embed cultural transformation. Specifically, this leader will have:
  • Proven track record in developing and implementing innovative approaches and solutions to meet business challenges with measurable results.
  • Knowledge of new approaches to enhance and accelerate the integration of inclusion into all aspects of the company’s business and strategies.
  • Demonstrated ability to think innovatively, open to new ways of doing things and possessing a growth mindset.
  • Demonstrated ability to bring others along, build strong relationships and work collectively towards shared goals
  • Ability to partner effectively with, and serving as a strategic partner to, all levels and functions of a large, matrixed global company.
  • Ability to lead and develop others.
  • Strong partner management/relationships; experience working across COEs/consulting.
  • Strategic thinking and decision-making skills, strong analytical and problem-solving skills, and a customer-focused mindset are essential.
  • A track record of building trust and rapport quickly. Ability to articulate vision and direction, communicate effectively and manage and measure team performance and accountability.
  • Demonstrated success leading others, sharing information, connecting dots, and working effectively across teams

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.