American Express

Customer Care Professional- Corporate Services

American Express

June 11, 2021

You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Customer Care Professional – Corporate Card Member
Description

Why American Express?
There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
On occasion, we have the unique opportunity to add new talented professionals to our service organization.
Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and tailer product benefits are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.
As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Corporate Customers.
If you possess the above experience, skills and share our values of providing a remarkable experience for customers, and showing value in benefits and services to meet the needs of our clients then we look forward to receiving your application and speaking with you.
What would you do every day as a Customer Care Professional?
  • Service inbound calls while consulting Corporate Card Members to learn about their needs and recommend the right American Express benefits or services.
  • Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services.
  • Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service.
  • Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.
  • Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.

  • Though starting out in a virtual capacity, this position will be located onsite within our service center located at 18850 N 56th Street Phoenix, AZ 85051. The hours of operation will fall within a 5am – 6pm MST environment. The start date for this position will be July 5 th , 2021. After the 90-day training commitment, first and second shift hours will be available.

Minimum Qualifications
Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
  • Proven success in a customer service call center environment (two years+)
  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
  • This position operates from the hours of 5am – 6pm MST., Monday - Friday

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.