Amazon.com Services LLC

UX Researcher - Talent Products

Amazon.com Services LLC

September 15, 2021

  • 3+ years of hands-on user research experience
  • BS in Human Centered Design & Engineering (HCDE), Human Factors, Cognitive Psychology, or a related field.
  • Experience in all aspects of research (study design, recruiting, moderation, analysis, reporting).
  • Knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis.
Note on Location: We are open to this role being located in Atlanta, GA; Dallas, TX; Nashville, TN; or Seattle, WA.
Are you passionate about people, driving change through data, and designing world-class customer experiences to reinvent HR? If you are a candidate who is passionate about helping those around you to reach their fullest human potential, if you see technology as a way to disrupt and reimagine recruiting and talent management processes, and insist on the highest standards in UX and human-centered design, you may be the ideal person for this position.
A day in the life
You will craft and conduct ethnographic and usability UX research studies, and dive deep into the data to bring forward new insights that drive product innovation. To empower a research-led organization, you will also empower the broader UX and product teams with guidance and tools for self-service research to contribute to your research strategy.
About the hiring group
TPT is an incubator team within WW Consumer People Experience & Technology (PXT), creating new technology and science that challenges the status quo across the talent development lifecycle, inclusive of Diversity, Equity, and Inclusion, promotions, organizational planning, performance management, and learning & development.
Job responsibilities
As a UX Researcher, you will be responsible for owning the development of research and insights that drive the way our organization understands and designs for our customers and user groups. Research explorations can include Diversity, Equity, and Inclusion, talent movement, employee career development, and experiences that drive Amazon to become Earth's Best Employer. You will have expertise in qualitative research methods and comfort with quantitative methods (when to use them, working with teammates on them, etc.). You will work closely with the UX designers, product managers, and engineers to understand the needs of candidates, employees, managers, and HR team members across all of Amazon’s business, worldwide.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
  • Graduate degree in Human Factors, HCDE, or Cognitive Psychology.
  • Strong grasp of quantitative data analysis and statistics.
  • A portfolio demonstrating past work experience and deliverables (e.g.: white papers, case studies, study design documents, reports).
  • The ability to understand, analyze, and interpret complex data
  • The ability to manage ambiguity, work autonomously, and multi-task in an agile environment.
  • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Demonstrated ability to coordinate projects across functional teams, including engineering, merchandising, design, marketing, finance, and operations.
  • Demonstrated thought-leadership with a passion for translating data into action.
  • A thorough understanding of the relationship between business, technology and user experience and role of user research.