Services LLC

Sr. Technical Program Manager, International Expansion - Last Mile Tech Services LLC

July 21, 2021

  • 7+ years of experience in technical leadership roles; technical program management, systems architecture, or system development · 5+ years of experience with software development life-cycle from conception to delivery · 5+ years of project management experience and demonstrated knowledge of program management best practices · Bachelor's Degree in Computer Science, Information Systems Management, mathematics, or other related fields · Meets/exceeds Amazon’s leadership principles requirements for this role · Meets/exceeds Amazon’s functional/technical depth and complexity for this role
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by our Delivery Service Partners and Amazon Flex.
As part of Last Mile's Central TPM organization, the position will be responsible to launch last mile technologies in emerging countries and drive expansion of key last mile capabilities across the globe. You will be partnering with our business and technical teams in NA, APAC, and EU to understand their needs and develop the right business models and products to achieve them.
The Role
We're seeking a Sr. Technical Program Manager to be a part of our group. In this role you will be the single threaded leader owning programs to deliver complex projects across multiple Director/VP organizations. Responsibilities also include identifying business and tech requirements, partnering with various stakeholders, writing specifications, scoping, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between internal science, operations, product, and engineering teams. You will be expected to make appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. You will own communication through various stages of the product life-cycle.
The right candidate will possess a strong program management background, will have demonstrated experience leading large to extra-large projects, and will have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, then deliver them in a successful and timely manner is expected.
  • Have a clear understanding of cloud computing services/deployment architecture · Have experience leading technical teams · Demonstrate innovative approaches in non-traditional IT environments · Have experience generating automated metrics to measure service and program effectiveness and consistency · Have experience driving complex programs across large diverse organizations · Have excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences · Have experience in the development of delivery/logistics products · Are comfortable designing and owning a product roadmap