- 5+ years of experience in program or project management
- Experience using data and metrics to drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We are looking for an exceptional program manager to help us develop new ways to build trust with sellers, who represent more than half of all products sold on Amazon. Millions of sellers around the globe have built their businesses on Amazon, and in this role you will be charged with building programs that ensure Amazon remains the best place for them to sell online.
This role requires working with business owners, program and product managers, and developer teams to define strategy, requirements, and release schedules. This position involves regular communication with the leadership team on roadmaps, program updates, risks, and change management. Cross-team coordination, program management, and executive communication skills are essential.
Our ideal candidate is a self-starter with an entrepreneurial spirit, is capable of breaking down and solving complex problems, and is data-driven. They will be able to conceptualize and drive challenging initiatives end to end, with proven experience working cross functionally with program, operation and engineering teams. This role requires comfort in ambiguous situations, an ability to influence without authority, and a strong ability to communicate effectively and understand the different needs of global customers.
- Six Sigma Black belt, PMP or similar certification Proven verbal and written communication skills, presenting to senior executives
- Demonstrated ability to build quantitative models / utilize structured problem solving
- Demonstrated ability of working in complex cross cultural environments to drive business change
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.