Services LLC

Program Manager Continuous Improvement Services LLC

July 21, 2021

  • Experience defining program requirements and using data and metrics to determine improvements
  • 5+ years of experience delivering cross functional projects
  • 5+ years of experience in program or project management
  • 5+ years of experience working cross functionally with tech and non-tech teams
BA/BS degree required
**Position can be located in our corporate locations In Arlington, Nashville or Boston***
At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team.
We are looking for an experienced, passionate, and strategic continuous improvement business leader to join Amazon’s Disability and Leave Services (DLS) team. The Continuous Improvement Program just launched, the Senior Continuous Improvement Program Manager (SrCIPM) will be the second member of the team playing a significant role in the development of the program. They will help create, lead, and implement the program vision. The Sr.CIPM will also serve as a Lean/Six Sigma coach, mentor, and project leader for processes that span business units and geographies.
The Sr.CIPM operates at the nexus of operations, innovation and business health teams. They will create and be accountable for initiatives that result in more efficient, scalable, and frustration-free processes. They drive multi-organizational teams to deliver big, bold customer focused results using advanced Lean, change management, and data analytics skills. The Sr.CIPM is comfortable working in an extremely fast-paced startup environment.
Key Responsibilities:
§ Serve as a source of Lean, Six Sigma, Operational Excellence subject matter expertise to employees from the frontline to senior leadership
§ Plan, lead, and facilitate improvement projects across the business, from large strategic initiatives to focused tactical projects.
§ Create automated scalable operations data acquisition tools as necessary for improvement projects. Application Examples: Time and motion studies, or value stream mapping data acquisition, across global teams.
§ Leverage advanced analytics skills to create meaningful analytical tools, reports, and presentations
§ Serve as a strong business leader as DLS and the Continuous Improvement Program expands
Amazon ACES experience highly preferred
 Lean and/or Six Sigma certification
 Master’s Degree in Operations Research, Business Management, Business Administration, or equivalent
 Prior experience working as a Lean or Operations Excellence leader, delivering business efficiencies
 Experience in process design, including the creation of visual workflow products (e.g., Visio process maps)
 Demonstrated analytical skills; a quantitative background with ability to create tools that synthesize and interpret large volumes of data, and clearly communicate findings
 Experience identifying, analyzing, and solving ambiguous problems independently with an extreme attention to detail
 Demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams across geographies and business units
 Experience successfully influencing senior leaders with written and verbal communications and interfacing with and influencing managers, decision makers, and peers
 Experience leading medium or large teams, with success coaching team members
 Passion for technology, curiosity to dive deep into Amazon’s suite of technical products and commitment to learning and expanding technical knowledge
 Technical proficient in MS Word, Excel, Visual Basic for Excel, Outlook, and PowerPoint
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit