Amazon Web Services, Inc.

Principal Customer Solutions Manager

Amazon Web Services, Inc.

April 27, 2021

  • 9+ years of experience leading complex, large-scale, IT or technical or engineering programs and projects
  • 6+ years of experience in a client-facing role, leading and engaging with customers, technologists and/or partners
  • Experience in a lead role supporting large technology driven transformation projects
  • Demonstrated ability to work with both technical and non-technical individuals
  • Ability to work across functional teams to deliver large, complex IT solutions
  • Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience
  • Ability to travel 25% to 35% as needed
Our Customer Solutions Manager is responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
  • You will be a critical partner to our customers, leveraging your experience to enable large scale cloud transformations and help shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
  • You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
  • You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
  • You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
  • You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
  • Direct experience implementing cloud services including migrations and modernization projects
  • Proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
  • Effective written and oral communication skills spanning executive leadership, business, and technical disciplines
  • The ability to deal with ambiguity and a changing environment, as well as a rapid work pace
  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills
  • Ability to credibly coordinate between project teams and customers to meet unique customer requirements
  • Fluency and comfort with business applications such as Word, Excel and Project
  • Project management certification or training such as PMP, Scrum, or other Agile experience and certification