- 10+ years of working in a fast paced and dynamic
- 5+ years people management experience
- Experience working in or supporting sales
- Bachelor’s degree is required
This role can be based in Seattle, WA, San Francisco, CA, or New York, NY.
For more than 12 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Americas Sales Strategy, Operations & Enablement (SSOE) is a diverse team that supports the Sales, Demand Generation, Inside Sales, Solution Architects, and Business Development teams across Canada, the US, and LATAM to enable AWS teams to better serve our customers in their journeys to the cloud.
We are seeking a Manager of Customer Optimization and Enablement (CO&E) to lead the strategy and execution of our CO&E Specialist team in the Americas. The mission of the CO&E team is to help AWS Customers optimize their AWS environments at scale. We achieve this by 1/ saving Customers money by cost optimizing their AWS deployment while enabling Sellers to maximize their time with Customers; 2/ removing the operational friction that prevents our Customers from rapidly expanding their AWS footprint; and 3/ looking around corners to identify trends and patterns that would prevent Customers from growing their cloud commitment on AWS.
Roles and Responsibilities
The Customer Optimization & Enablement Manager will be responsible for hiring, developing, and leading a team of CO&E Specialists. The candidate will need to collaborate across teams, creatively solve problems for customers and sellers, and drive the evolution of the Customer Enablement team. Core Responsibilities include but are not limited to:
- Gather insights from the business through analyzing data, identifying trends, and looking around the corner to develop innovative solutions for sales
- Optimizing the time AWS Specialists and Sellers spend with Customers
- Advocate internally for and drive Customer centric change
- Develop key metrics and define performance indicators to measure overall impact and drive continuous improvement of the team
- Ability to understand, adapt to, communicate, and manage change in a fast paced environment
The ideal candidate must be willing to “roll up their sleeves” and work with key stakeholders across the extended AWS Americas Sales organization.
Inclusive Team Culture
Here at AWS, we embrace our differences and view them as a key driver of innovation. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work and Life balance looks different from person to person. Our team is dispersed across North America and stays connected through virtual meetings, calls and emails. We work hard each day in a fast paced dynamic environment, but value the need for downtime to unplug and recharge. We want employees who enjoy what they do, and do what they enjoy at work, at home and beyond. We encourage our team members to partner with their managers to strike the right balance.
Mentorship & Career Growth
We’re committed to the growth and development of every member of the SSOE team. You will have the opportunity to contribute to the culture and direction of the entire org and deliver initiatives that make an impact and allow you to build your skills. Your manager will be there to help support your career advancement and help you explore ways to develop. We also encourage curiosity and ownership of self-service learning opportunities within our internal education center.
AWS is a growth environment - we’re hiring and scaling rapidly to meet the needs of our internal and external customers. You’ll have the opportunity to grow your scope of influence naturally as we scale and will have the opportunity to help hire & develop other leaders along the way.
- Experience working within a high-growth, technology company
- Proven ability to create a vision for the organization that can scale quickly
- Proven ability to drive and land change management across your organization
- Ability to define, simplify, and optimize sales processes
- MBA or other relevant advanced degree
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.