- 6+ years complex threat management experience
- Bachelor's degree or 10+ equivalent year’s professional experience
- 1+ year of experience of managing a Workplace Violence Mitigation program
- Must be able to work any shift within the 24/7 operation; including nights, holidays and weekends
The Amazon Web Services (AWS) Critical Escalation Response Team (CERT) works within the Security Operations Center (SOC) to manage fast-paced global operations associated with physical security and emergent events. CERT rapidly triages a diverse set of global events while collaborating with various stakeholders to drive resolution. We are seeking an experienced Workplace Threat Manager and Subject Matter Expert (SME) to assist the SOC’s CERT in bar-raising program development, tactical support, strategic direction, and coordination of communication during physical security and life-safety events.
The ideal candidate for this position has strong verbal and written communication skill sets as well as excellent interpersonal skills, enabling them to successfully influence business decisions and facilitate positive resolutions to complex, and ongoing, threat management cases. You must have a proven ability to lead program development, develop and deliver training, threat assessment, risk mitigation, and threat response for Workplace Incident Management (WIM) events. You will thrive in fast paced and dynamic environments, operate at a high level of autonomy, and is a creative problem solver. You will be or become familiar with multiple facets of AWS while insisting on the highest standards for themselves and everyone they work with.
We are seeking motivated team members with an ability to manage high severity events by coordinating with stakeholders and providing status updates to leadership and customers. You will contribute towards the development and implementation of our WIM and threat strategy while serving as a SME for workplace violence, imminent threat, and workplace security programming. You must be able to manage highly sensitive and urgent escalations, bringing subject matter expertise to effectively manage workplace threats while building capabilities that deliver best practices for early risk identification, intervention, and implementation of response protocols to reduce workplace violence incidents and the severity of their impact. This will include the design, organization, and delivery of effective awareness training and education to all levels of the company and direct reports.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
** For more information on AWS, please visit http://aws.amazon.com **
- Advanced degree or other specialized training in psychology, human resources or other related field a significant plus
- Threat Management and/or HR certifications
- Prior experience working with business partners such as Human Resources, Safety, Employee Relations, EAP or Legal
- Demonstrated ability to build effective relationships and partnerships with a variety of internal and external stakeholder
- Ability to function within an essential services team
- Ability to handle confidential information with care
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workforce. Amazon is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.