Principal Technical Program Manager


June 10, 2021

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Challenge
We are looking for a Principal Technical Program Manager (TPgM) to execute projects and programs in the Adobe Business Platform supporting SMB and Enterprise organizations get, manage, and administer Adobe solutions. This position will enable the optimal customer experiences that allow our business customers to get the most out of their Adobe relationship.
What you’ll do

  • Collaborate with Product Management, Architecture, Engineering, and business partners to execute against Adobe’s strategies.

  • Create and track all aspects of a program, including: detailed project plans and milestones, resource allocations, risks/issues remediation, status reporting, budget management, and is the general “go to” person for details & status of the project.

  • Maintain a deep, technical end-to-end understanding of the solution being built, its upstream and downstream dependencies and impacts, and proliferate the awareness and necessary changes needed to support the initiative.

  • Be seen as a Subject Matter Expert, and can cover for any other role in the meeting: Product Management, Engineering, Architecture, QA, etc. You will have a firm understanding of the business goals, and find creative solutions for engineering problems yielding the fastest time to market.

  • Oversees multiple concurrent projects and programs; varying in size/scope/complexity, spanning across several different teams and orgs.

  • Participates with management teams in creating materials and models used for quarterly and annual recasting of initiatives and priorities.

  • Creating material(s) that can be consumed at various levels of the organization – from executive-level presentations, to finite-level materials to be consumed by project/program teams.

  • Proactively identifies risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.

  • Effectively engage and influence people at all levels: from front-line team members to VPs, SVPs, and C-level executives, communicating continuously to partners throughout the organization, including C-level executives.

  • Understand and bring clarity to complex technical challenges, and successfully articulate and navigate through options that deliver the best customer experience

  • Be relentless in the pursuit of delivery excellence; ensure ALL project/program team members have clear line of sight on the goals, expectations, and success criteria, and are setting the table to ensure success.

What you need to succeed:

  • Extremely organized with impeccable attention to detail; understands the what, why, when, how and who to drive better solutions.

  • Self-starter w/ 7+ years of progressive project/program management experience on large scale initiatives; background in business process management and PMO-best practices a strong plus

  • Working industry knowledge of B2B (SMB + Enterprise) software licensing, deployment, management, and administration (from both the provider and customer POV).

  • Experience in an always-on, services based infrastructure/architecture, ensuring seamless customer experiences; scaled to address future demands

  • Working amongst competing priorities and competing schedules to get your project across the finish line in a mode that brings value to stakeholders inside and outside Adobe.

  • Must know their audience; be comfortable presenting to everyone from C-level to the Individual Contributor assigned to the project/program; must be able to influence, and have data-driven conversations.

  • Be able to work well across organizations in a matrixed; globally-diverse workforce

  • Solid knowledge of the Scrum methodology

  • Familiarity with industry compliance (PII, usability, GDPR, data retention and usage, security practices, etc.)

  • Experience with applications such as Jira, or other workload (Backlog) management tools required

  • Bachelor's degree / 8+ years of progressive experience