Order Management Analyst


May 3, 2021

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Order Management serves as a core business partner within the finance organization focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.
What you’ll do

  • Acquire and maintain in-depth knowledge of Adobe’s Digital Media software sales models including: Consumer & SMB subscription & license buying programs; box product & digital channel partner ecosystem; enterprise subscription and term licensing programs; multiple volume transactional solution programs including maintenance & support renewals.

  • Utilize SalesForce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.

  • Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.

  • Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel and Tableau/Power BI reports.

  • Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.

  • Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.

  • Support increased workload and additional hours when required-i.e. month/quarter end

What you need to succeed

  • Excellent written and verbal communication skills, and proficiency in Microsoft Excel

  • Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.

  • Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.

  • Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.

  • Excellent interpersonal and customer oriented communication skills.

  • Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Highly Desirable

  • Bachelor’s degree or equivalent in a numerate or business field

  • Minimum 2 years Order Management (or similar) experience in this sector.

  • Familiarity with SQL, Alteryx and/or SalesForce reporting.

  • A proven ability to build strong, trust-based relationships with business partners across the organization.

  • Knowledge of revenue recognition rules/requirements related to software/services

  • Good knowledge of operational quote to cash business processes.

  • Exposure to contract negotiation/drafting, including Legal and Financial Governance