Purpose & Overall Relevance for the Organization:
Contributes to meeting or exceeding store sales and KPI targets by:
Building an emotional connection with customers and living the Brand Values.
Serving and selling to customers and conscientiously executing store operations.
Using his/her expertise and experience to provide feedback and support to selected team members.
Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store.
Identifies improvement opportunities and communicates suggestions to store management to drive commercial success.
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
Shares his/her customer service experience and trains selected team members to fi ne-tune their service skills.
Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category.
Guides and trains selected members of the team on basic core and seasonal product knowledge.
Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
Complies with store policies and procedures to maintain a safe shopping and working environment.
Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
Completes sales transactions quickly and accurately while adhering to cash protection procedures.
Minimizes loss by actively maintaining sales floor awareness while serving customers.
Collaborates productively and respectfully with team members to meet or exceed store goals.
Makes himself/herself available to support other team members when needed.
Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance Completes monthly training reports.
Knowledge, Skills and Abilities:
Requisite Education and Experience / Minimum Qualifications:
Advanced Retail Professional Competencies.
Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding.
Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs).
- 2 years’ experience as a minimum in the current position
- No disciplinary action, deduction was made during the past two years
- Clean record interms of attendance
- Performance standards for the last 18 month to be Frequently and above