July 22, 2021

- N1 & N2 successful hires from May 2021 to August 2021 will get a Nintendo Switch
Overall Purpose:
  • The person will be responsible for all work assignments, committing teams to work, managing the team 's financials and mix to targets, and driving the overall people management within the team. May manage service delivery team leads.
  • Responsibilities:
  • Manage a team of team leads/supervisors in the operations tower of the deal
  • Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
  • Act as point-of-contact of the company and the client in the performance of operational sub-processes
  • Act as an escalation point for all operational related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
  • Communicate regularly with the client to ensure that the proper department complies with the latest changes in the procedures
  • Lead client meetings to discuss team performance and address issues as required
  • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
  • Prepares forecasts / budget for the Team and conduct manual invoicing
  • Identify operational accounts-related requests and process if approved
  • Identify process issues and escalate to responsible owner
  • Confirm disputes and contact customers if dispute is valid
  • Identify operational issues/revenue recognition problems
  • Collect and gather data for process and operational Reports
  • Prepare regular / daily reports

Required Skills and Qualifications
  • Language Requirement: Japanese Proficiency N2
  • Fluent in English
  • Highly trainable
  • With presentation skills
  • Must have BPO experience
  • With skills in MS Office (Outlook, Powerpoint, Excel, Word)
  • Management experience required
  • Strong verbal and oral communications and client facing skills
  • Positive approach in supporting customer & company needs
  • With managerial or supervisory experience; must be able to lead a team of supervisors/team leads
  • Goal-oriented individual with strong time and task management.
  • Organized and methodical person with logical approach in addressing issues and strong analytical skills
  • Ability to solve urgent matters and work under pressure
  • Ability to impose a proactive spirit in the team
  • Flexibility, especially in the period of month/quarter/year-end closing

*Terms and Condition Apply
Job Type: Full-time
  • Company Christmas gift
  • Company events
  • Employee discount
  • Employee stock ownership plan
  • Health insurance
  • Life insurance
  • Work from home

  • 8 hour shift

Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus