Accenture

Training and Development

Accenture

September 14, 2021

The Help Center Knowledge Specialist is responsible for maintenance of the Help center along with creation and update of content.
Duties and Responsibilities:
  • Support / maintain Help Center
  • Support ongoing creation of new Help Center content, and helping to map old/new content
  • Assist in Help Center setup and localization in 47 locales; requires some HTML knowledge
  • Help with basic (low-complexity) HC content updates based on priority
  • Maintain / update Help Center tracker
  • Bachelor’s degree holder
  • Must have at least 3 years relevant work experience
  • Strong command of English language, grammar, editorial skills
  • Comfortable working with internal tools (can be trained to use internal tools
  • Stakeholders Management skills
Must have knowledge or experience in HTML