Accenture

Training and Development

Accenture

July 22, 2021

Cebu, PH

  • Create communications activities to improve agent effectiveness and agent processes to increase customer satisfaction
  • Create focused communications to reinforce existing processes or introduce new ones, and to explain changes
  • Help manage the tools used for agent communications
  • Help manage the tools used for agent communications
  • Graduate of any Bachelor’s degree course.
  • At least 3years in training or teaching environment preferably in a call center or BPO setting
  • Must have an experience in virtual training
  • Must have an experience in writing refresher content and must knowledgeable in TNA
  • Must have experience in coaching