July 22, 2021


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
Job Description
The Policy Site Lead will coordinate the exchange of policy related information from/with the client and disseminate across other teams and ensure all the resources provided are available to implement policies.
Responsibilities include:
  • Ensure local policy team manages disseminates updates as per timeframes their listed responsibilities
  • Maintain regular contact and give feedback to client with regards to policy related changes for the successful enforcement of the policies
  • Spot trends and flag potential issues that may arise from the application of client’s policies and offer suggestions or solutions
  • Gather insights and offer policy suggestions
  • Engage with Change, Training, and Quality teams regularly to ensure robust and consistent enforcement and correct understanding of client’s policies
  • Ensure policy team’s support and actions are aligned with current business needs of the project
  • Maintain close collaboration with Operations to improve the process and adapt to change
  • Flag resource constraints, policy issues or inconsistencies timely
  • Ensure continuous improvement of resources and materials provided
  • Ensure effective knowledge sharing, knowledge documentation and sign off approval processes are in place for both Change, Training, Quality, and Policy between Vendor and client team

Basic Qualifications
  • Minimum of 1 years of experience in an Operations environment, preferably in an international environment
  • Minimum of 6 months of quality training processes and policy enforcement in an operations environment


Preferred Qualifications

  • Bachelor’s degree
  • Experienced MS Office skills, analytical skills and Google Suite
  • Ability to manage by influence through solid relationships and process focus
  • Demonstrated ability to get results across global teams
  • Demonstrated ability to build relationships with external internal stakeholder


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