Accenture

Platform Experience New Associate - English

Accenture

June 11, 2021

  • Review issue details and analyse, determine and resolve issues for clients
  • Provide feedback on trends identified in review
  • Have a passion for Social Media platforms and services
  • Love resolving issues for your customers
  • Ability to diagnose and solve problems facing multiple clients
  • Assisting the Quality Analyst and Reporting Analyst in driving quality customer care outcomes
  • Become a Subject Matter Expert in the tools process
  • Provide support and cover for the Team Lead
  • Leverage user reports corresponding with users pertaining to reported objects and other
  • sources within the online queue
  • Answer many different inquiries through the online queue
  • Review user accounts daily to determine whether or not they are spam accounts
  • Ensure the maintenance of high quality support and a high degree of professionalism
  • You will have access to sensitive user data

NOTE In this position, there may be photos and URLs that contain adult or graphic material
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment accenture.com
  • Education minimum Leaving Certificate OR equivalent
  • Strong attention to detail and a self starter
  • Team player and independent
  • Someone who goes above and beyond on projects A Z
  • Communicates clearly verbally and via email
  • Ability to quickly absorb training on tool functionality
  • Penchant for web technology consumer of various web and mobile apps
  • Strong interest in quality and user experience
  • Experienced at using search engines to find information on the internet
  • Familiar with and user of Social Media products
  • Excellent work pacing time management skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office mainly excel for updating progress
  • Excellent interpersonal written skills
  • Fluent English speaker
  • Self starter, can easily adapt to change new functionality, changing policies
  • Good problem solving abilities
  • Demonstrated consistent high performance while achieving quality scores and metrics
  • Success in this position requires exceptional client service skills A willingness to experiment The ability to thrive in a dynamic, team focused environment And a passion for helping others