Accenture

Operations Management

Accenture

June 10, 2021

  • Provide complex case management technical support
  • Management of claim intake and customer ser vice center
  • Oversee incoming problems/complaints and respond to employer and employee questions
  • Oversee quality control and audit functions within the claim department
  • Provides support to all litigation processes that may occur during the course of claims management
  • Work hand in hand with Claims Operations Managers in making independent decisions, which have major day-to-day impact in the area of responsibility.
  • Bachelor’s degree holder
  • Must have at least 12 years overall experience in BPO Operations
  • Must have at least 5 years of experience in managerial role
  • Strong written and verbal communication in Mandarin and English languages
  • Must have strong contact center background
  • Must have an experience in handling multiple stakeholders
  • Strong interpersonal and Communication skills with all levels of employees and clients
  • Innovate / Disruptive and can motivate employees effectively