Accenture

Junior PST Analyst UKI

Accenture

June 11, 2021

Develop deep knowledge within a complex product group Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de bugging. Own tasks end to end until they are assigned to specialist. Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team Partner with product support group specialists to identify solutions to advertising bugs and product confusion Facilitate a high end customer experience related to support for advertising bugs Mentor team members and own product support areas.
Preferred Qualifications Bachelor s Degree Experience with SQL Online advertising experience Customer service experience