Accenture

Customer Service Chat New Associate

Accenture

June 10, 2021

Cebu, PH

  • Deliver excellent customer service to internal and external customers, adhering to current SLA’s, targets, quality procedures and standards
  • Handling customer escalation by objection handling technique and bring the complaint to a closure with appropriate resolution as per process
  • To ensure accurate and timely completion of activity in line with agreed delivery targets set by line management
  • Appropriate and timely escalation of information, which influences, prevents or impacts services and/or data quality to line management
  • Recognized educational qualifications or time experience commensurate with the role and responsibilities
  • Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
  • Excellent verbal and written communication skills
  • Ability to interpret and correctly action documented processes
  • Graduate of any Bachelor's Degree
  • Undergraduates with relevant work experience are welcome to apply
  • Excellent Written English communication skills
  • Preferably with BPO experience
  • Typing speed of at least 35 words in a minute
  • Willing to work on holidays, weekends, shifting schedules and extended working hours