September 14, 2021


Are you ready to learn and grow in a career, while making a difference?

We are:

Accenture’s ServiceNow Business Group, and one of only 5 Global Strategic Partners with ServiceNow. We help our diverse clients by understanding their needs and unlocking their potential to the fullest.
What makes our approach so unique? We work as a team across ANZ, bringing together commercial innovation and leading-edge technologies to deliver an integrated, mobile, and interactive experience that far exceeds expectations.
How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by sharing our knowledge and providing abundant training and certification opportunities.

About the role:

As a consultant, you’ll be a member of the Agile development team and perform hands-on technical development work, based on assigned user stories. Being adaptable you will work alongside our clients to understand their needs. Identify ServiceNow areas for automation and implement best-practice solutions. You will assist in triaging and troubleshooting issues in production and non-production systems.
You will provide software configuration across various technical areas while analysing the business requirements and developing technical requirements. The focus would be to develop and design application modules, workflows, and Catalog requests, deliver ServiceNow-based solutions for our clients and be a mentor to other colleagues while taking on a bit more responsibility.

About you:

You would have a bachelor’s degree complementing your 2 years of relevant IT work experience, while being a professional in supporting the configuration and development with HTML, JavaScript, or AngularJS.
Having strong oral and written communications skills is needed in our Customer Relationship environment while you drive service excellence using the Agile methodology.
Being proficient in any scripting language.

  • Ability to develop and/or configuration of the core applications such as Incident, Problem, Change, Service Request.

  • Working knowledge of IT infrastructure with any discovery tool.

  • Experience managing relationships, operating procedures and service level agreements with clients and co-workers. Driving outcomes and being passionate about service excellence.

  • Supporting Service Management tool suites like HP, BMC Remedy, CA, or ServiceNow.

  • ITIL Foundations Certification.

  • Experience with DevOps and CI/CD.

More about Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.